Trust Wallet CEO: Over 2,630 claim applications received, currently accelerating verification and improving tools and processes.

Foresight News reports that Trust Wallet CEO Eowync.eth posted an update on the latest developments regarding the browser extension event handling: forensic investigations are still ongoing, and Google has responded saying that they have upgraded their support ticket. They hope to receive the review logs from the Chrome Web Store as soon as possible. Additionally, devices used by remote workers are in transit and will be sent to the security team for a more detailed inspection. The extension now alerts affected users when it detects a compromised wallet on their device and urges users to migrate immediately and abandon the old wallet to prevent further losses. Therefore, if users see this banner notification in the extension, they should take immediate action. If no banner is visible, it indicates the device is normal and no action is needed. Trust Wallet’s top priority is to ensure that compensation is paid to the correct individuals. Verifying ownership while filtering out scammers and hackers is very complex, so processing times are longer than affected users expect. They are currently improving tools and processes and developing new extension features to enhance accuracy. Trust Wallet has received over 2,630 claims and reimbursement reports, more than ten times the usual support ticket volume. The claimed amounts range from $1.05 million to $3.5 million. Their customer support team is currently working far beyond normal capacity but is doing its best to process claims as quickly as possible and is actively seeking additional support personnel.