Platform leaders face a fundamental choice: respect the community that built your ecosystem, or watch it crumble. Those who've stuck with you through thick and thin deserve acknowledgment, not dismissal. And when you ship something broken that disrupts their workflow or holdings, accountability matters more than defensiveness. Blaming users for their frustration isn't leadership—it's the fastest way to erode trust. Great platforms learn from these moments. Mediocre ones make excuses.