The hardware wallet industry has encountered another issue. As the absolute leader in the global cold wallet market, Ledger recently stumbled on the payment chain—its third-party payment processor Global-e experienced a data breach, and some users' personal information was accessed illegally.

Once this news spread, the crypto community immediately went into an uproar. The reason is simple: Ledger has always been promoted as a much safer asset management solution than hot wallets and centralized exchanges. Users trust it because of the logic of offline private key storage. Any security-related incident can shake user confidence.

Ledger officially confirmed the incident afterward—its partner Global-e's system was indeed illegally infiltrated, and order data was leaked. Global-e acts as a nominal merchant handling cross-border transactions on the official website, serving as an intermediary in the payment process.

The pressing question now is: Are users' private keys and funds truly safe? From a technical perspective, since private keys are stored offline on hardware devices, theoretically, this leak should not affect the assets themselves. However, the leakage of personal information is a serious issue—order data often contains users' real identities, addresses, purchase records, and other sensitive information. If this information falls into the wrong hands, the subsequent risks are unpredictable.

This incident also serves as a reminder to the entire industry: no matter how robust your core technology is, any problem in the supply chain can cause trouble for users. Hardware wallet manufacturers need to scrutinize the security measures of every partner more strictly than others.