Credit card companies' interest rate cuts lead to acceptance rates surpassing 72%... Consumer financial burden is expected to ease

Major credit card companies are actively responding to customers’ requests for interest rate reductions, with acceptance rates surpassing 70% for the first time. This is seen as a positive signal that could ease consumers’ interest rate burdens.

According to statistics released by the Credit Finance Association, by the end of 2025, the overall acceptance rate for interest rate reduction requests from the eight major credit card companies (Lotte, BC, Samsung, Shinhan, Woori, Hana, Hyundai, KB Kookmin) reached 72%. This is a significant increase from the 65.6% acceptance rate in the same period last year and marks the first time the acceptance rate has reached such a high level.

The interest rate reduction request right allows customers whose repayment ability has improved due to increased income or better credit scores to request lower loan interest rates from financial institutions. This policy aims to provide more benefits to financial consumers, and it appears that an increasing number of customers are utilizing this right.

Among credit card companies, Shinhan Card has the highest acceptance rate at 90%, followed by Lotte Card at 81.3%, and Woori Card at 80.0%. Conversely, Hana Card has the lowest acceptance rate at 44.1%. Variations in acceptance rates among credit card companies may be due to differences in internal review standards or customer service strategies.

These changes are expected to contribute to creating an environment where customers can access financial services under better conditions, thereby enhancing the competitiveness of the financial market. It is anticipated that more financial institutions will actively accept interest rate reduction requests in the future, further strengthening consumer-centric financial services.