China Securities Association Reports Typical Cases of Brokerage Business Complaint Handling in 2025, Refining Securities Firm Service Improvement Directions

K-LinePoet · 2026-03-19T06:51:42+00:00

The China Securities Association released a report on securities companies' complaint handling in Q4 2025, listing 28 typical cases covering multiple business categories to provide practical reference for securities firms.

K-LinePoet

2026-03-19 06:51:42

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On February 26, the industry learned that the China Securities Industry Association recently announced the complaint handling work of securities companies for the fourth quarter of 2025 within the industry. They also released typical cases of securities brokerage complaints for the entire year of 2025, covering five main categories: account and permission issues, service and fee issues, securities trading mandates, trading products, and illegal securities fraud, totaling 28 cases. Each case includes the case type, title, basic information, handling process and outcome, and case analysis. The China Securities Industry Association provided professional evaluations based on relevant laws, regulations, and business practices, offering practical references for securities firms’ complaint handling work. (China Securities Golden Bull)

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