Complete guide to permanently close your cryptocurrency exchange platform account

Are you planning to permanently close your trading account? There can be multiple reasons: privacy concerns, security considerations, migrating to another platform, or even abandoning crypto trading. Whatever your motivation, this detailed guide explains how to proceed with the permanent deletion of your profile. It is crucial to understand that this action is irreversible. Unlike a simple logout or app uninstallation, closing an account is a definitive step with no possibility of going back.

Essential Points to Know Before Deleting Your Account

Before taking this important step, here are the critical points to remember:

Irreversible nature of deletion

Once your account is closed, there is no way to recover it. You will lose access to all your transaction histories, trading logs, and any other data associated with the profile. This deletion is final.

Temporary alternative available

If you are hesitant or just want to take a step back, you can temporarily deactivate your account instead of deleting it. This option allows you to reactivate it later without losing data.

Mandatory prerequisites

Your account must be in compliance before deletion:

• Zero balance on all (wallets), no remaining funds, even minimal
• No open positions in spot, futures, or margin trading
• No funds locked in savings products, staking, or liquidity pools
• No withdrawal in progress
• Account in good standing, with no ongoing investigations

Step-by-step Procedure to Delete Your Account

Step 1: Initial Authentication

Access the official website or app of the platform. Log in with your credentials, ensuring you access the correct account. This verification is essential.

Step 2: Navigate to Security Settings

On the web version, click on your profile icon located at the top right of the screen. On mobile, use the hamburger menu at the top left. Find the “Security” option and go to that section. There, you will find two-factor authentication (2FA), device management, and recent login history.

Step 3: Locate the Deletion Option

The account closure option is not prominently displayed. Scroll to the bottom of the security page to find “Manage Account” or consult the platform’s help center. An additional identity verification will be required, such as email, SMS code, or 2FA (.

) Step 4: Choose Between Deactivation and Permanent Deletion

At this stage, you have two options:

Temporary Deactivation: Locks your account, prevents logins, and blocks all transactions. You can reactivate it later as needed.

Permanent Deletion: Irreversibly deletes your data from the system. No recovery is possible. Confirm this option only if your decision is final.

Step 5: Verify Conditions and Confirm

The platform will present a list of criteria to validate:

• No funds remaining on any accounts
• No active trading positions
• No pending transactions
• No tokens locked in savings or staking programs

Once all these criteria are met, you can submit your deletion request. Processing usually takes a few days. Some jurisdictions may impose delays up to 30 days for full execution.

Difference Between Deactivation and Permanent Deletion

The distinction between these two options is fundamental. Here is a comparison of implications:

If you are not absolutely certain about your decision, temporary deactivation offers a safer solution.

Procedure via Mobile App

For users preferring to manage their accounts on mobile:

1. Open the app and log into your account
2. Tap the profile icon at the top left
3. Go to “Security” settings
4. Scroll down to “Manage Account”
5. Select “Delete Account”
6. Follow the displayed instructions and complete the required verifications
7. Confirm your request after validating all compliance criteria

As with the web version, ensure all funds are withdrawn and no transactions are ongoing.

Important Points to Remember After Deletion

Once your account is successfully closed, keep in mind the permanent consequences:

• Total loss of access to all transaction histories and withdrawal logs
• Inability to reuse the email address for future registration on this platform
• Loss of 2FA access and previously registered wallet addresses
• Some limited data will be retained by the platform under international regulatory obligations, but your active account will be removed from systems

Recommended Actions Before Final Closure

Before proceeding with deletion, complete these preparatory steps:

1. Download your historical data

If you need to report your income to tax authorities or keep transaction records, export your complete history including spot trading, futures contracts, margin trading, and P2P exchanges.

2. Fully withdraw your funds

Don’t wait for the platform to transfer your assets automatically. It will not even allow initiation of deletion if your balance remains positive. Withdraw each portion of assets to your external wallets.

3. Check all active products

Systematically review each section of your dashboard: Launchpad, staking, flexible or locked savings, liquidity pools. Ensure no funds remain immobilized or locked in these products.

4. Dissociate your payment methods

Before closing, disconnect your bank accounts, credit cards, and external wallets to enhance your financial security.

Conclusion: Is Closing Your Account the Right Decision?

The decision to close your account depends entirely on your personal situation and goals. If you are migrating to another platform, prioritizing privacy, or completely abandoning trading, this deletion may be justified. Remember, it is an action with no return.

If you just need a temporary break or feel uncertain, deactivation remains the safest option. It secures your data while locking your profile, leaving the possibility to change your mind.

The key is that you always maintain full control over your financial accounts. Whether you are a crypto novice or an experienced trader, understanding how to manage or close your account positions you best to protect your digital presence and assets.